Customer Service

 

SAGGING OF MATTRESS

 

Uneven foundation
Change/repair the foundation

 

Insufficient suppor of foundation
Change/repair the foundation or increase the support

 

Did not rotate mattress as need
Follow the mattress rotation instructions

 

Tanglement of springs due to a sudden heavy force
Place the mattress upright and pat the area around the indentation. After which place the surface with the indentation facing down.

 

Wet mattress result from water or any form of liquid
Ventilate the mattress and allow it to dry. After which, follow the rotation instruction from the start.

 

 

 

ABNORMAL SOUND

 

Uneven foundation
Change/repair the foundation

 

Unnatural change to the springs due to a sudden heavy force
Rotate the mattress regularly

 

Sound caused by bedding
Change your bedding accessories

 

 

 

MATTRESS SHAKING

 

Foundation not stable
Change/repair foundation

 

Foundation not even
Change/repair foundation